Please reach out to us at mydaughterscollection@gmail.com if you cannot find an answer to your question.
Rental booking requires a signed Rental Agreement and 50% scheduling deposit, which serves as a retainer and is due payable at time of contract signature. The final payment will be due 14 days before the event. This final payment will include remaining balance for rented items, payment for any services, refundable security deposit, use tax and if applicable, the brass candlestick refundable wax cleaning fee. (In keeping with State guidelines, My Daughters’ Collection Rentals, LLC charges a 6% use tax on final rental cost of all items.) Checks and Venmo are accepted. Check must be received by the due date.
Yes, all rentals require a 25% security deposit. This deposit is due with your final payment 14 days before your event. Upon collection of all rented items, each item will be examined for damage (stains, tears, cracks, corrosion, chips, etc) and client will be notified by phone or email of any missing or damaged items within seven (7) days. If you are aware of missing or damaged items, please let us know upon their return. Photos of damages will be submitted as proof upon request. The security deposit will be used toward any damage, loss or cleaning fees. If damage, loss or cleaning fees exceed the security deposit, the client will have seven (7) days to pay the additional amount due. If these damages, loss or cleaning fees are not paid for within seven (7) days, the credit card on file will be charged. If all items are returned as they were received, the full security deposit will be refunded. Any full or partial refund will be refunded using the client's payment method within ten (10) days of the return of the items.
A typical rental period is 4 days. Weekend rentals can be picked up the Thursday or Friday before your event and can be returned on the Monday or Tuesday after your event. If your event is on a weekday, please contact me to make other arrangements.
Since we offer mismatched vintage items, all of our packages are hand curated to meet your specific desires. The design fee is for our time spent in consultation with you and then curating your table settings. Often this will include MDC showing you some sample table settings and sending you photos for your approval. Then based on your feedback we will curate your package for your special day.
Design Fee is $20 and can vary based on the specific order.
Replacement costs are equal to four (4) times the rental rate for rented items. Current market replacement cost will be charged for lost or damaged equipment included with your order. Equipment includes but is not limited to glass racks, milk crates, plastic totes, other storage containers, etc.
Yes. MDC can provide delivery and pickup services for a fee and as follows.
MDC Delivery and Dropoff process:
MDC will delivery the items to your venue or previously agreed upon location. A responsible party (you or another designated adult 18 years of age or older) must be present upon MDC delivery to sign the delivery slip and accept the items. Signing acknowledges that all the correct items were received and in good condition.
MDC Pickup Instructions:
Unless other arrangements have been made, all Items must be gathered and ready for loading at the venue following event. Items must be stored indoors, in a secure location until pick-up. If you, the client, will not be available during pick-up, it is your responsibility to coordinate with the venue to ensure all items are gathered together in correct location. All items must be cleared and packed up in their original packaging and ready for pick up.
MDC Delivery & Pickup fees are figured based on the following formula:
Yes, MDC can provide table setting services for a fee. The fee varies based on the items the complexity of the table setting. Please inquire about this service.
Yes. Clients can pick up and return rental items to eliminate delivery fees. A responsible party (you or another designated adult 18 years of age or older) must sign the pick up slip and accept the items. Signing acknowledges that all the correct items were received and in good condition.
Client Pick-Up & Return Requirements
Since the final payment is due 14 days before your event, My Daughters’ Collection Rentals, LLC must be notified at least 21 days prior to the date of the event of any additions, subtractions, or deletions. This will provide us time to generate an addendum to your agreement to make any changes and calculate a new final payment amount. We can not guarantee that the requested items will be available.
All rental substitutions or additional service requests must be placed in writing or emailed as to avoid any confusion. MDC will do our best to accommodate any substitution or addition, but changes must be approved by completing an addendum to the Rental Agreement. Substitutions are allowed based on availability. If changes are made the day of the event, an emailed request will be considered legal and binding and will not require a signature to be valid. client further understands that last minute changes can impact the availability of specific products and the quality of the event and that My Daughters’ Collection, LLC is not responsible for the outcome of such changes.
Yes. Brass candlestick holders require an additional refundable cleaning deposit fee of $5 per candlestick holder. If candlestick holders are returned with the wax removed, this cleaning deposit will be refunded back to the client. If only a portion of them are returned clean, then $5 will be refunded for each clean brass candlestick holder that is free of wax. My Daughters’ Collection Rentals, LLC will keep the cleaning deposit to cover the cleaning of any uncleaned brass candlestick holders. DO NOT use flame, boiling water or abrasives on them to remove the wax. It will ruin the brass finish.
Wax can be removed by putting the candlestick holders in a cold place such as a fridge or freezer for a little while and then carefully chipping it off with your finger nail. You can then use hot tap water, a dish rag and dish washing liquid like dawn to get the rest off. Then hand dry them. Please do not use anything abrasive on the brass. Please also note that some manufacturers of brass candlestick holders have put a clear coating on them that keeps them shiny. As they get older sometimes this finish gets a little spotty. This is normal for vintage and antique candle holders. Candles to use: Please note that beeswax candles are harder to remove than ones with a higher paraffin wax content because they turn to an oily, lotion like consistency when melted and it coats a larger portion of the candlestick holder. Paraffin wax candles are easier to chip off.
NOTE: Vintage candlestick holders do not have a standardized hole diameter.
Cleaning of dinnerware is included with your rental, however, there are some specific instructions.
Do not wash any items in a dishwasher.
Replacement fees will be assessed for all damaged items. Please discuss these requirements with anyone involved with the clean up process.
If flatware is not rinsed or dishes are not scraped My Daughters’ Collection, LLC may reduce your security deposit credit by a fee of $0.30 per dinnerware item.
Because other prospective clients will be turned away for your specific rentals/services once you have booked, all scheduling deposit payments made are non-refundable. All services may be canceled if received in writing no later than 30 days prior to the event. In this case you will not be obligated to pay the remaining balance of your contract, unless you placed a special order. In the case of a special order, for any out-of-stock item/s which were purchased specifically for your event, you would be contractually bound to pay the balance due for that item/s. If consulting services were rendered leading up to the event they must be paid in full, even if the event is canceled. If you cancel 30 days or more before your event, your scheduling deposit will remain on file and can be applied to your rescheduled event as long as it takes place within the next 180 days. In these circumstances only, the deposit will be applied to the new date. MDC cannot guarantee all the same items and services will be available for your new date. Rental items and services for the new event date are subject to availability.
My Daughters’ Collection, LLC does not issue late cancellation refunds for any reason, including inclement weather. The client assumes all risks and hardships involved with having an outdoor event.. The client assumes full responsibility for wind and weather damages. If MDC arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event.
Currently payment methods accepted are cash, check and Venmo. We are hoping to add credit cards to our list of accepted payments in the future. Details will be provide to you about check or Venmo payments.
If items are returned late to My Daughters’ Collection, LLC, without arrangements being made, the client can be charged the full rental rate for an additional day. If items are not returned within 2 days of the scheduled return date and client is not able to be reached, Client recognizes that MDC will regard the unreturned and unpaid items as theft and the theft will be reported. We take this seriously, as unreturned items will impact other clients.
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